القائمة الرئيسية

الصفحات

الاردن خدمة عملاء

مطلوب موظفين خدمة عملاء / كول سنتر / Call Center / Customer service Advisor

22 مارس 2021

الوصف الوظيفي والمتطلبات

مسؤول عن التعامل مع تفاعلات العملاء
مسؤول عن التواصل مع العملاء عبر قنوات متعددة
الرد على جميع الطلبات الواردة ومعالجة مشاكل العملاء في الوقت المناسب
سجل جميع تفاصيل التفاعل الضرورية حسب التعليمات
أعد توجيه الطلبات وفقًا للعمليات المحددة وأخذ المعلومات الكاملة كما هو مطلوب
اتبع إجراءات الشركة عند التعامل مع التفاعلات الواردة والصادرة مع القدرة على حل المشكلات وإغلاقها
تصعيد المشكلات أو الاستفسارات التي لم يتم حلها إلى قائد الفريق أو المشرف وفقًا للتوجيهات

المهارات المطلوبة

الحد الأدنى من متطلبات هذا المنصب هي ؛

يجب أن يجيد المرشح اللغة الإنجليزية (على الأقل المستوى B2 أو يفضل C1 / C2) والعربية
التواصل الممتاز (مهارات كتابية ولفظية واستماع) في كلتا اللغتين
مهارة البيع ميزة إضافية
القدرة على العمل في نوبات متناوبة وعطلات نهاية الأسبوع والعطلات بناءً على احتياجات العمل
مهارات خدمة العملاء الأساسية
حل المشكلات والتفكير التحليلي
مهارات كتابة التقارير

رابط التقديم - اضغط هنا

الاردن خدمة عملاء وظائف اشرافيه

هل اداء الموقع جيد ؟

أخر المواضيع من قسم : الاردن

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