Main Mission:
Attain maximum value from our customers by fulfilling their needs and requests through orange products & services.
Key Accountabilities:
- Responsible for the current portfolio of customers and work on new acquisitions to increase revenue; for telco and ICT services.
- Reach customer satisfaction through maintaining professional, long lasting relationship with customers through answering their calls, professional emails, and visits.
- Handle the accounts from retention, resolving complaints, upsell & cross sell products.
- Ability to propose and negotiate products and service to reach win-win situations.
- Partner with internal parties (Service delivery, Customer Care, Marketing, Technical teams…etc) to ensure products and services reach the customer in a timely manner.
- Proactive mode in knowing the market and detect any threats or opportunities.
- Provide feedback when necessary about the market to the designated party.
- Manage customer activities on tools (ITSR, ECRM ..etc) on daily basis, for efficiency and visibility, also to follow up on pending/closed cases.
- Achieve monthly target and adhere to performance policy.
- Support collection team to collect ICT revenue.
- Manage customer activities on tools (ITSR, ECRM ..etc) on daily basis for efficiency and visibility, also to follow up on pending/closed cases.
- Maintain and achieve all B2B KPIs including portfolio coverage, daily visits and DVOC (dynamic voice of customer).
Education & Experience:
- 5-7 years experience sales/customer service field.
- BSc in Marketing, Business Administration or Languages.
- Experience in Managing Business Accounts.
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