Job Vacancy: Technical Writer – Jordan
Estarta is currently looking for a technical writer to take part in producing high-quality documentation that meets applicable standards and is appropriate for its intended audience. Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
Key Requirements:
- Bachelor's degree in Computer Science, Engineering or equivalent preferred.
- 2-3 years of experience working as a Technical Writer or in related job role.
- Strong written and verbal communications and experience working with content in multiple mediums for audiences with different levels of technical skill.
- Experience working cross-departmentally and owning an end-to-end documentation creation process.
- Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
Qualified interested candidates can share their CVs & Portfolio with us at [email protected], with “Technical Writer” in the subject line.
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Job Vacancy: TAC Team Manager
Estarta is currently on the lookout for competent candidates to fill in a TAC Team Manager position.
Key Responsibilities:
• Lead teams of customer support engineers who respond to service requests and resolve customer issues
• Handle escalations and assume ownership for the end-to-end customer experience
• Supervise activities of the team with responsibility for results in terms of customer service satisfaction
• Manage workload, and distribute it among team members, including the implementation of innovative case management techniques
• Provide management guidance to all levels of employees on accomplishing goals
Qualifications and Requirements:
• B.Sc. or B.A. in IT or management fields
• 6+ years previous management experience in customer service or call centers
• Drive for results
• Problem solving & critical thinking
• Teamwork and partnership
• General networking knowledge is preferable
• Proven excellent managerial skills
• Excellent communication skills
• Time management skills
Qualified interested candidates can share their CVs with us at [email protected], with TAC Manager in the subject line
Estarta is currently on the lookout for competent candidates to fill in a TAC Team Manager position.
Key Responsibilities:
• Lead teams of customer support engineers who respond to service requests and resolve customer issues
• Handle escalations and assume ownership for the end-to-end customer experience
• Supervise activities of the team with responsibility for results in terms of customer service satisfaction
• Manage workload, and distribute it among team members, including the implementation of innovative case management techniques
• Provide management guidance to all levels of employees on accomplishing goals
Qualifications and Requirements:
• B.Sc. or B.A. in IT or management fields
• 6+ years previous management experience in customer service or call centers
• Drive for results
• Problem solving & critical thinking
• Teamwork and partnership
• General networking knowledge is preferable
• Proven excellent managerial skills
• Excellent communication skills
• Time management skills
Qualified interested candidates can share their CVs with us at [email protected], with TAC Manager in the subject line