Zain Jordan is actively recruiting for "Customer Service Advisor".
Main Role
You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect Zain values.
Responsibilities Include, But Are Not Limited To
Main Role
You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect Zain values.
Responsibilities Include, But Are Not Limited To
- Handing a high volume of inbound calls and greeting customers courteously and professionally.
- Assess and evaluate customer concerns and resolve their problems in an efficient and timely manner.
- Provide product and service information to our customers.
- Promote Zain’s products and services by understanding customer needs and interests and providing them with the right offers that match those needs.
- Troubleshoot service equipment issues.
- Adhere to, and fulfill individual and team Performance Metrics.
What Do You Need to Qualify
To be shortlisted for the position, you will need to comply with all of the below requirements:
- Must be resident in Madaba/Dhiban
- Holding a Bachelor’s degree
- 0-3 years experience in a related field
- Working Hours will be 6 to 8 hours/per day as a max.
- Work requires working on different shifts (Day and Night).