The UAE’s award-winning Business Setup Consultancy, Creative Zone is expanding rapidly by providing an end-to-end solution, right from setting up a business to help growing and sustaining them within the UAE market and beyond.
Due to this exciting growth we are looking for Offshore Customer Support Specialists to join us and make a real impact supporting our amazing clients.
This is a fully remote home-based role working from your home country.
If you're passionate, enthusiastic, ambitious, and ready for your next challenge we want to hear from you!
To join our team, you will have:
- Bachelor's Degree in Administration or related field
- Previous Remote experience is an advantage
- Strong Microsoft Office IT skills particularly Excel, Word, and outlook
- Proficiency in English communication both spoken and written.
- A passion for delivering an exceptional customer service
- A positive can-do attitude and good work ethics
Computer System Requirements:
- Stable internet connection of at least5 Mbps or above
- Operating System- Microsoft Windows 10, minimum of Intel Core i5 or equivalent, 8 GB RAM
- Noise cancellation headset and webcam
- Ideally have a high Typing score (40 wpm with not less than 90% accuracy)
- A Professional home workstation
Your responsibilities will include:
- Attending to customer needs in a professional, friendly, and courteous manner.
- Interacting and assisting clients, as appropriate
- Handling phone calls, WhatsApp, email queries and filter them according to their importance.
- Providing support to the Account Manager in facilitating all relevant procedures.
- Evaluating and preparing document assessments in order to ensure that clients are advised of the pending documents.
- Assisting in client profiling on Zoho CRM (software) & ERP management system.
- Updating and ensuring all applications are encoded to the required excel sheet.
- Following up on all the due/delay/on-hold applications for all Jurisdictions and informing account managers accordingly.
- Processing and checking documents are correct for Trade License with Amendment and Cancellation Application
- Maintaining a proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved.
- Ensuring that customers are served at the earliest and ensure all tickets are actioned in accordance with Network Standards
- Working effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit
Creative Zone is one of UAE’s largest and most trusted business setup advisory firms. Creative Zone’s registration professionals have helped over 44,000 aspiring entrepreneurs and SMEs grow their businesses in the UAE since its inception in 2010. Creative Zone was created with a simple yet revolutionary model for the UAE marketplace; to serve as a one-stop shop, from company registration with flexible payment plans, to offering value added services to help SMEs sustain and grow their businesses.